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Disability help by state

SSA Office Addresses and Phone Numbers in Massachusetts

Written by
Jackie Jakab, Disability Attorney
Jackie Jakab
Lead Attorney
October 2, 2023  ·  5 min read
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When you have a question for the SSA, they often suggest calling their national number, or visiting their website.

But sometimes, your local field office is better positioned to help. Whether you're checking on the status of your disability application, hoping to apply for benefits by phone, or trying to schedule an appointment — we recommend calling your local office first.

We've created a complete directory of every SSA office in Massachusetts — plus their hours, phone number, and fax number.


If you're applying for disability benefits, have a question for the SSA, and can't get ahold of anyone — our client advocates can help. Our team advises 300+ people with SSDI and SSI daily, and there's no wait to talk with someone during our working hours.

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Attleboro

106 Pleasant St 

Attleboro, MA 02703

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (888) 655-6469

Fax Number: (833) 926-1854


Boston

10 Causeway St Rm 148

Boston, MA 02222

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-7311

Fax Number: (833) 515-0457


Brockton

30 Christy Dr

Brockton, MA 02301

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (888) 717-1524

Fax Number: (833) 902-2518


Cambridge

10 Fawcett St 1St Flr

Cambridge, MA 02138

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (888) 527-9340

Fax Number: (833) 515-0461


Dorchester

115 Freeport St

Dorchester, MA 02122

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 931-2550

Fax Number: (833) 926-1845


East Falmouth

48 Research Rd Technology Park

East Falmouth, MA 02536

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (855) 881-0212

Fax Number: (833) 950-3254


Fall River

400 North Main St 

Fall River, MA 02720

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-3967

Fax Number: (833) 902-2524


Fitchburg

881 Main St 1St Floor Philbin Fed Bldg

Fitchburg, MA 01420

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 319-0728

Fax Number: (833) 902-2520


Framingham

One Clarks Hill Ste 101

Framingham, MA 01702

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (844) 587-1390

Fax Number: (833) 926-1862


Gardner

354 Main St Ste 2

Gardner, MA 01440

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (844) 371-8116

Fax Number: (833) 436-4143


Hanover

198 Columbia Rd Ste 1

Hanover, MA 02339

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 444-6898

Fax Number: (833) 950-3252


Haverhill

367 Main St 

Haverhill, MA 01830

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-4324

Fax Number: (833) 926-1856


Holyoke

200 High St 2Nd Fl

Holyoke, MA 01040

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 480-4989

Fax Number: (833) 902-2526


Hyannis

Suite 4 100 Independence Dr

Hyannis, MA 02601

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 467-0440

Fax Number: (833) 926-1864


Lawrence

439 S Union St Ste 106 A

Lawrence, MA 01843

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 669-3127

Fax Number: (833) 902-2522


Lowell

151 Warren St Ste 300

Lowell, MA 01852

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 746-9850

Fax Number: (833) 902-2510


Lynn

140 Union St 

Lynn, MA 01901

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 366-7792

Fax Number: (833) 902-2508


Malden

192 Commercial St

Malden, MA 02148

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 596-8598

Fax Number: (833) 926-1839


New Bedford

53 North 6Th St Hastings Keith Fed Bld

New Bedford, MA 02740

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-7413

Fax Number: (833) 902-2516


North Adams

96 Marshall St

North Adams, MA 01247

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 319-5709

Fax Number: (833) 950-3260


Norwood

One Edgewater Dr Ste 102

Norwood, MA 02062

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 563-9533

Fax Number: (833) 926-1860


Pittsfield

78 Center St Federal Bldg Ste 101

Pittsfield, MA 01201

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 446-7111

Fax Number: (833) 902-2514


Quincy

1515 Hancock St Ste 305

Quincy, MA 02169

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 593-4392

Fax Number: (833) 926-1843


Roslindale

4238 Washington St 

Roslindale, MA 02131

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 331-9173

Fax Number: (833) 950-2342


Roxbury

10 Malcolm X Blvd 

Roxbury, MA 02119

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (855) 278-4195

Fax Number: (833) 515-0463


Salem

35 Congress St Ste 101

Salem, MA 01970

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 248-2394

Fax Number: (833) 926-1841


Springfield

70 Bond St

Springfield, MA 01104

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-5061

Fax Number: (833) 515-0459


Taunton

104 Dean St 

Taunton, MA 02780

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 505-4546

Fax Number: (833) 950-2344


Waltham

135 Beaver St Ste 120

Waltham, MA 02452

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 457-1737

Fax Number: (833) 873-4342


Worcester

51 Myrtle St Madison Place

Worcester, MA 01608

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 331-9069

Fax Number: (833) 902-2511


How to apply for disability at an Massachusetts SSA office

If you’re applying for SSI or SSDI, and don’t have a lawyer, it’s helpful to apply in-person at an SSA office. While SSA agent’s won’t be able to give you legal advice, they will be able to answer basic questions on the application paperwork and process. 

We wrote a complete guide to applying for disability on your own here, which goes in-depth on what to expect. To sum it up, you’ll want to prepare by making an appointment, reading over the application, and taking some notes on your medical situation.

You’ll also want to bring in the following on your appointment date:

  • A copy of your Social Security card: Or a record of your Social Security number (SSN)

  • Proof of age: Birth certificate, passport, or other government-issued ID

  • Information about where you live: Your mortgage or lease and landlord’s name

  • Proof of income: Pay stubs, bank statements, insurance policies, and other information about your income and the things that you own

  • Proof of resources: Bank statements for all checking and savings accounts, a deed or tax appraisal for all property you own except the house you live in, etc.

  • Medical information: Any medical reports you have access to, and the names, addresses, and phone numbers of your doctors

  • Info on your work history: A recent resume, or a summary of your most recent job titles, employers, and dates worked

Hire a great disability lawyer in Massachusetts

Frequently asked questions about Massachusetts SSA offices

What time do SSA offices open in Massachusetts? 

Almost all SSA field offices open at 9:00AM. To avoid long waits, the SSA recommends against visiting first thing in the morning.

When’s the best time to visit an SSA office in Massachusetts?

While wait times may vary, offices are often busiest first thing in the morning, early in the week, and during the early part of the month. We’d recommend scheduling an appointment, or avoiding these peak hours, when visiting your local field office.

Do I need an appointment to go to my local SSA office?

The SSA reopened for walk-ins in 2022. They do advise that those without appointments may encounter delays and longer waits, so we’d recommend scheduling your visit in advance.

Should I apply for disability at an SSA office or online?

If you’re not applying with a lawyer, we recommend applying for benefits at your local SSA office. While the representatives there won’t be able to give you legal advice, they can explain parts of the application that may be confusing, and answer basic questions about the disability benefit process.

What SSA office do I go to?

Go to whichever office location is closest to you. If you’re having a hard time getting ahold of your closest office, and are willing to travel, setting up an appointment at another nearby office is a good bet. Regardless of which office you visit, it’s a good idea to take note of who you interacted with. At a minimum, keep a record of which office you visited, which representative you spoke with, and your date of contact. 

Do SSA offices have drop boxes?

Some SSA offices do have drop boxes. When SSA offices closed, or restricted their hours, due to COVID-19, drop boxes were put in place for non-contact document delivery. Not all offices have, or still operate, drop boxes — so it’s best to call your specific office before you drop off any paperwork.


Related resources for disability applicants in Massachusetts

Find a great disability lawyer in Massachusetts

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By Jackie Jakab

Massachusetts Disability Benefits: How to Qualify, Apply, and Get Approved

A hand drawn image of the lead disability lawyer.
By Jackie Jakab

See what you qualify for

How long has your condition made it hard to work?

Jackie Jakab, Disability Attorney

Jackie Jakab

Lead Attorney

Jackie Jakab is Atticus’s Legal Director. She’s a licensed attorney, a graduate of the University of Chicago Law School, and has counseled thousands of people seeking disability benefits.
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