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SSA Office Addresses and Phone Numbers in Iowa

Written by
Jackie Jakab, Disability Attorney
Jackie Jakab
Lead Attorney
October 2, 2023  ·  4 min read
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When you have a question for the SSA, they often suggest calling their national number or visiting their website. 

But sometimes your local field office is better positioned to help. Whether you're checking on the status of your disability application, hoping to apply for benefits by phone, or trying to schedule an appointment — we recommend calling your local office first. 

We've created a complete directory of every SSA office in SSA Office Addresses and Phone Numbers in Iowa — plus their hours, phone numbers, and fax numbers. 


If you're applying for disability benefits, have a question for the SSA, and can't get ahold of anyone — our client advocates can help. Our team advises 300+ people with SSDI and SSI daily, and there's no wait to talk with someone during our working hours.

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Ames

2615 University Blvd 

Ames, IA 50010

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 899-1928

Fax Number: (833) 950-2648


Burlington

3920 Division St 

Burlington, IA 52601

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 338-4183

Fax Number: (833) 515-0437


Carroll

818 Bella Vista Dr

Carroll, IA 51401

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 572-8381

Fax Number: (833) 515-0441


Cedar Rapids

3165 Williams Blvd Sw Ste 100

Cedar Rapids, IA 52404

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 495-0088

Fax Number: (833) 515-0431


Coralville

1100 6Th St Ste 100

Coralville, IA 52241

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-2039

Fax Number: (833) 950-2642


Council Bluffs

20 Arena Way Ste 1 Midamerica Center

Council Bluffs, IA 51501

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 331-9094

Fax Number: (833) 950-2936


Creston

906 E Taylor St 

Creston, IA 50801

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 613-2827

Fax Number: (833) 515-0439


Davenport

4319 N Brady St

Davenport, IA 52806

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (855) 420-8556

Fax Number: (833) 950-3569


Des Moines

455 Sw 5th St, Ste F Riverpoint OFC Complex

Des Moines, IA 50309

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-7583

Fax Number: (833) 950-3567


Dubuque

1635 Associates Dr Ste 101

Dubuque, IA 52002

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 405-3650

Fax Number: (833) 515-0429


Fort Dodge

2315 2nd Ave North 

Fort Dodge, IA 50501

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 839-6193

Fax Number: (833) 515-0433


Marshalltown

2502 South 2nd St 

Marshalltown, IA 50158

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (877) 819-2595

Fax Number: (833) 950-2646


Mason City

625 Village Green Dr Sw 

Mason City, IA 50401

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 365-6708

Fax Number: (833) 515-0435


Ottumwa

2429 Northgate St Ste A

Ottumwa, IA 52501

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 964-7394

Fax Number: (833) 515-0427


Sioux City

3555 Southern Hills Dr 

Sioux City, IA 51106

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 338-2859

Fax Number: (833) 950-3571


Spencer

1610 12th Ave SW 

Spencer, IA 51301

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (866) 273-6050

Fax Number: (833) 950-2640


Waterloo

3121 Greyhound Dr 

Waterloo, IA 50701

Hours: Monday - Friday 9:00AM - 4:00PM

Phone Number: (888) 456-9554

Fax Number: (833) 515-0425


How to apply for disability at an Iowa SSA office

If you’re applying for SSI or SSDI, and don’t have a lawyer, applying in person at an SSA office is helpful. While SSA agents won’t be able to give you legal advice, they will be able to answer basic questions on the application paperwork and process. 

We wrote a complete guide to applying for disability on your own here, which goes in-depth on what to expect. To sum it up, you’ll want to prepare by making an appointment, reading over the application, and taking some notes on your medical situation.

You’ll also want to bring in the following on your appointment date:

  • A copy of your Social Security card: Or a record of your Social Security number (SSN)

  • Proof of age: Birth certificate, passport, or other government-issued ID

  • Information about where you live: Your mortgage or lease and the landlord’s name

  • Proof of income: Pay stubs, bank statements, insurance policies, and other information about your income and the things that you own

  • Proof of resources: Bank statements for all checking and savings accounts, a deed or tax appraisal for all property you own except the house you live in, etc.

  • Medical information: Any medical reports you have access to, and the names, addresses, and phone numbers of your doctors

  • Info on your work history: A recent resume, or a summary of your most recent job titles, employers, and dates worked

Ready to get benefits today?

Frequently asked questions: 

What time do SSA offices open in Iowa? 

Almost all SSA field offices open at 9:00AM. To avoid long waits, the SSA recommends against visiting first thing in the morning. 

When’s the best time to visit an SSA office in Iowa?

While wait times may vary, offices are often busiest first thing in the morning, early in the week, and during the early part of the month. We’d recommend scheduling an appointment or avoiding these peak hours when visiting your local field office. 

Do I need an appointment to go to my local SSA office?

The SSA reopened for walk-ins in 2022. They do advise that those without appointments may encounter delays and longer waits, so we’d recommend scheduling your visit in advance. 

Should I apply for disability at an SSA office or online?

If you’re not applying with a lawyer, we recommend applying for benefits at your local SSA office. While the representatives there won’t be able to give you legal advice, they can explain parts of the application that may be confusing, and answer basic questions about the disability benefit process. 

What SSA office do I go to?

Go to whichever office location is closest to you. If you’re having a hard time getting ahold of your closest office, and are willing to travel, setting up an appointment at another nearby office is a good bet. Regardless of which office you visit, it’s a good idea to take note of who you interacted with. At a minimum, keep a record of which office you visited, which representative you spoke with, and your date of contact. 

Do SSA offices have drop boxes?

Some SSA offices do have drop boxes. When SSA offices closed, or restricted their hours, due to COVID-19, drop boxes were put in place for non-contact document delivery. Not all offices have, or still operate, drop boxes — so it’s best to call your specific office before you drop off any paperwork. 


Related resources for disability applicants in Iowa

Disability in Iowa: How to Qualify, Apply, and Win Benefits

A hand drawn image of the lead disability lawyer.
By Jackie Jakab

Everything You Should Know About Disability Benefits (SSDI and SSI)

By Sarah Aitchison

See what you qualify for

How long has your condition made it hard to work?

Jackie Jakab, Disability Attorney

Jackie Jakab

Lead Attorney

Jackie Jakab is Atticus’s Legal Director. She’s a licensed attorney, a graduate of the University of Chicago Law School, and has counseled thousands of people seeking disability benefits.
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